RESPONSIBLE GAMING

Problem Gambling Checklist

FirstWin strives to provide a channel of entertainment to our customer in a positive way. In serving this purpose, we have in place major safeguards to promote and ensure responsible gambling. We encourage our customers to identify their degree of problem gambling risk through the assessment of the checklist below:

• Do you stay away from work or studying in order to gamble?
• Do you gamble to escape from boredom or unhappiness?
• When gambling and you run out of money, do you feel lost and in despair and feel the need to gamble again as soon as possible?
• Do you gamble until all your money is lost?
• Have you ever lied to cover up the amount of money or time you have spent gambling?
• Have you ever lied, borrowed or stolen to maintain betting habits?
• Are you reluctant to spend gambling money on anything else?
• Have you lost interest in your family, friends or hobbies?
• After losing, do you feel you must try and win back your losses as soon as possible?

If the majority of the answers are 'yes', it may be a sign of gambling problem. We recommend that you:

• Gamble as a form of leisure.
• Avoid chasing losses.
• Gamble only within your means.
• Keep track of the time and amount of money spent.

To seek advice and support on gambling problem, please visit www.gamblingtherapy.org/en for further information.

Legal Age Limit:

It is against the law for someone under the age of 18 to gamble. FirstWin reserves the right to request for proof of age from any customer and to perform checks to verify the information provided. Customer accounts may be suspended and funds withheld until satisfactory proof of age is provided. The legal gambling age varies across countries, hence we advise you to carry out local research before partaking in any form of gambling.

FirstWin strongly advise our customers to prevent potential misuse by keeping their account number, user name and password confidential.

Parental Controls:

There are a number of third party applications that parents/guardians can utilize for monitoring or restriction of their computer's access to the Internet:

• Net Nanny filtering software protects children from inappropriate web content : www.netnanny.com
• CYBERsitter filtering software allows parents to add sites for blocking : www.cybersitter.com